Social Suite

Reputation.com Social Suite

Local content. Total engagement

Challenge:

Typical enterprise social solutions don’t support location-based community management at scale.

How do you use social media to build local communities and win more customers — for all of your locations?

Solution:

Reputation.com’s Social Suite is the only listening and engagement platform built for large, multi-location brands — and the only solution that scales across hundreds or thousands of locations.

You can delegate social publishing locally, manage it centrally, or take a hybrid publishing approach.

Engage through local community management
Publish posts and run campaigns from HQ or at each location
Listen to customer feedback across the web
Analyze and report on posts, ads and campaign performance

A Complete Customer Engagament Platform

Engage Local Communities:

Listen to any mentions of your brand or locations across the Internet
Respond via the platform in minutes using a real-time social feed
Engage your communities via comments, likes, mentions or posts

Publish Posts and Run Campaigns:

Maximize impact by publishing automatically at predefined times
Auto-push posts to your locations’ social pages or allow local-level opt-in
Expand reach by boosting high performing posts to Facebook ads

Analyze and Report on Progress:

Monitor sentiment on Twitter and Facebook for every location over time
Track engagement and reach, identifying best-performing posts
Analyze ad performance to optimize spend and effectiveness

HC Case Study

Challenge

This healthcare client operates full-service retirement and assisted living communities in 13 states. The marketing team wanted to establish a stronger social media presence and use channels such as Facebook to engage with patients in the local communities surrounding the company’s many locations. However, there were challenges:

• They didn’t have Facebook pages for all of the locations

• It was impossible to manage social media across hundreds of locations

• They lacked a tool for posting localized social media content at scale

Solution

Reputation.com makes it easy to join in the conversation on social media, to build local advocacy across 65 locations — all from a single dashboard.

The platform enabled the organization to:
Create engaging Facebook pages for providers and facilities
Publish relevant, approved content across all location pages
Attract new patients by improving visibility and engagement

Results

Within six months, Reputation.com has enabled this client to:

Reach over 7 million people with its growing Facebook presence
Increase engagement by 37%
Increase page likes by 26%
Receive nearly 200,000 click-throughs from all location Facebook pages

FUD Assists

Cross Industry Datasheet

Healthcare Datasheet

Property Mgmt Case Study: Social Suite

Healthcare Case Study: Social

Best Practices for Social in Healthcare

Social Suite Deck

Google Sites

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